PlantyQueens is not liable for packages once they leave our facility. If your item has been lost, delayed or stolen, please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.
File a claim https://www.usps.com/help/claims.htm
Track your package https://www.usps.com/manage/welcome.htm
Furthermore, should a customer intercept or reroute the package through the carrier, PlantyQueens is no longer liable for the package should issues arise due to the changes made by customer.